Is your Web site a good investment? If you're like most Coolblue clients, you've poured no small amount of time, money and, perhaps, intestinal fortitude in creating and supporting a Web site. But is your site yielding strong returns?
There are three simple ways to assess your Web site's ROI:
One, ask your target audience if they find the site useful--and usable. Is the site professional and polished? Does it answer all the essential questions about your company, its products and services? Does the site deliver convenience to users? Does it help you cut costs, or squeeze out new efficiencies?
Two, does your site help to distinguish you from competitors? Remember, the Web is a medium which enables--in fact, encourages comparison shopping. If your site is "just as good as the other guy's," you may have missed an opportunity to differentiate yourself at a key point in the sales cycle. Why let that opportunity slip by?
Three, is your Web site an online brochure--or a business driver? If your site is not helping your top line by increasing sales or leads, or your bottom line by reducing costs or customer turnover, it may be time to reassess your online objectives.
Remember: When you don't know where you're going, as the Cheshire Cat told Alice, "it doesn't matter which way you go." |